1. Donation Refunds
Donations to Samarthya Foundation are generally non-refundable as they are charitable contributions. However, we may consider refunds in the following exceptional circumstances:
- Technical errors resulting in duplicate payments
- Unauthorized transactions on your account
- Processing errors on our end
- Donations made by mistake within 24 hours (case-by-case basis)
2. Event Ticket Cancellations
Event tickets are generally non-refundable, but exceptions include:
- Event cancellation by organizers (full refund)
- Event postponement (refund or ticket transfer)
- Venue changes making attendance impossible (partial refund)
- Technical errors in ticket purchase (within 2 hours)
3. Refund Process
To request a refund:
- Contact us within 48 hours of the transaction
- Provide transaction ID and reason for refund
- Submit required documentation if applicable
- Allow 7-14 business days for processing
- Refunds will be credited to the original payment method
4. Processing Time
- Approved refunds: 7-14 business days
- Bank transfers: 3-5 additional business days
- Credit card refunds: 5-10 business days
- UPI refunds: 1-3 business days
5. Non-Refundable Items
- Donations to charitable causes (except technical errors)
- Event tickets after the event date
- Digital certificates and receipts
- Processing fees (if any)
- Third-party service charges
6. Dispute Resolution
If you are not satisfied with our refund decision, you may:
- Request a review with additional documentation
- Escalate to our management team
- Contact relevant consumer protection authorities
7. Contact for Refunds
For refund requests and queries, contact us at: +91 92587 29273